Our information requests

For those that are interested in the details, here is the full set of correspondence from our information requests sent to The Trusts:

Information request 1

• Request sent 9 May 2018
• Response received 8 June 2018, further response received 22 June 2018
• Current status = Complaint laid with the Ombudsman – Case: 480734 (Complaint Ground: 480737 and 480738)
• Summary of questions / responses with our assessment thereof (PDF – 1.1 MB)
• Zip file with full set of correspondence (ZIP – 33 MB)

Information request 2

• Request sent 25 June 2018
• Response received 23 July 2018
• Clarifications sent to The Trusts 29 August 2018
• Response received 2 November 2018
• Current status = Complaint laid with the Ombudsman – Case: 480734
• Letters of complaint sent to the Ombudsman [provides an assessment of the response] (PDF – 2.6 MB & PDF – 2.0 MB)
• Zip file with full set of correspondence (ZIP – 12 MB)

Information request 3

• Request sent 31 August 2018 (PDF – 0.6 MB)
• Responses received 25 September and 2 November 2018
• Current status = Complaint laid with the Ombudsman – Case: 480734
• Letter of complaint sent to the Ombudsman [provides an assessment of the response] (PDF – 0.8 MB)
• Zip file with full set of correspondence (ZIP – 4.6 MB)

Information received 5 July 2019

• Cover letter (PDF – 0.3 MB)
• Table of attachments (PDF – 0.1 MB)
• Attachments (PDF – 6.0 MB)