Our information requests

For those that are interested in the details, here is the full set of correspondence from our information requests sent to The Trusts:

Information request 1
  • Request sent 9 May 2018
  • Response received 8 June 2018, further response received 22 June 2018
  • Current status = Complaint laid with the Ombudsman – Case: 480734 (Complaint Ground: 480737 and 480738)
  • Summary of questions / responses with our assessment thereof (PDF – 1.1 MB)
  • Zip file with full set of correspondence (ZIP – 33 MB)
Information request 2
  • Request sent 25 June 2018
  • Response received 23 July 2018
  • Clarifications sent to The Trusts 29 August 2018
  • Response received 2 November 2018
  • Current status = Complaint laid with the Ombudsman – Case: 480734
  • Letters of complaint sent to the Ombudsman [provides an assessment of the response] (PDF – 2.6 MB & PDF – 2.0 MB)
  • Zip file with full set of correspondence (ZIP – 12 MB)
Information request 3
  • Request sent 31 August 2018 (PDF – 0.6 MB)
  • Responses received 25 September and 2 November 2018
  • Current status = Complaint laid with the Ombudsman – Case: 480734
  • Letter of complaint sent to the Ombudsman [provides an assessment of the response] (PDF – 0.8 MB)
  • Zip file with full set of correspondence (ZIP – 4.6 MB)